Bill Help


Posts from April, 2012

CUB Connects Spring Workshop Series Review



CUB Connects Spring Workshop Series Review

During the spring of 2012 the CUB Connects team presented a series of educational workshops at public libraries in Multnomah County. We offered three different presentations at six libraries:

• Choosing the Right Phone Plan
• Protecting Yourself from Scams
• Understanding Your Phone and Internet Bills

Every participant that filled out an evaluation said that our workshop was helpful or very helpful. As consumer advocates we have a long history of working behind the scenes to help consumers and these workshops gave… Full Post >>

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Posts from January, 2012

New Website Helps You Manage Your Mobile Data



New Website Helps You Manage Your Mobile Data

A new website, What Is My Cap, created by nonprofit groups Mozilla Foundation, Public Knowledge and Open Source Democracy Foundation has just launched with the express purpose of comparing data plans of the major mobile phone carriers.

All of the major phone carriers, with the exception to date of Sprint, have placed caps on their data plans, with overage fees or throttling occurring after the cap is reached. Throttling is when the company slows down the speed of data exchange in… Full Post >>

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Posts from August, 2011

Tips from Illinois CUB



A few weeks ago I headed to Chicago to visit with the members of Illinois CUB’s staff who work on consumer education and outreach (link to Oregon CUB blog).  It was an interesting trip and a great way to learn more from a group that has an established consumer outreach program.  Not only did I get some helpful hints for how to develop the CUB Connects outreach program but, I learned some great money-saving tips to share with my fellow Oregonians.


1. Drop expensive, unnecessary features from… Full Post >>

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Posts from June, 2011

CUB Executive Director “Crammed” on Phone Bill



CUB Executive Director “Crammed” on Phone Bill

According to the Federal Communications Commission’s (FCC) website cramming is the practice of placing unauthorized, misleading or deceptive charges on your telephone bill.  These unauthorized charges can be intentional or unintentional and often are missed by consumers. Phone bills are often confusing and have a lot of different small charges included, and crammers rely on this to hide unwarranted charges in consumer’s bills. According to the FCC, these charges may be any of the following: “service fee,” “service charge,” “other fees,” “voicemail,” “mail server,”… Full Post >>

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Posts from May, 2011

Keep an Eye on Your Phone, Internet and Cable Bills for Unwarranted Charges



Keep an Eye on Your Phone, Internet and Cable Bills for Unwarranted Charges

This week I received a bill from my cable and internet service provider, and noticed an extra charge that I didn’t think should have been there. I had recently upgraded my service, in order to save some money. The provider’s current promotion actually made it less expensive to sign up for both cable TV and broadband internet, than to just have internet (of course, only for the first six months; I need to remember to call after six months to… Full Post >>

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